General

This Website and its content is owned and operated by Ruff and Huddle London Ltd. By using this site you are agreeing to the following terms.

Payment

All prices are in £ pounds sterling. All prices include VAT where it applies. Delivery charges may apply. Entire payment for goods is require before goods are dispatched. You will receive an email confirming your order. Once you have received this good will be dispatched.

Availability

If we discover that there is no availability of the product that you have ordered then we will inform you of this and give you the option of purchasing an alternative product or cancelling the order with full refund.

Delivery

We will post your item(s) within 2 working days of receipt of your order provided that they are in stock. Please allow 3-5 working days for delivery but can be longer if at peak times (ie Christmas).

First Class UK Delivery

All shipments to the United Kingdom will be posted first class. A rate of £3.00 will be charged for all postage.

Next Day UK Delivery

A next day service is also available to UK addresses for £5.99. Orders must be received before 2pm to use this Special delivery service – if we cannot fulfill your order we will inform you.

Europe Deliveries

All shipments to Europe including Eire will be posted “International signed for”. A rate of £5.00 will be charged for each order.

International Deliveries

All shipments to the rest of the world will be posted “International signed for”. A rate of £10.50 will be charged for each order.

FREE SHIPING

We also offer free shipping on orders over £80 (UK only).

Returns

You can return your order for any reason at any time within 14 days of receipt for a full refund or exchange.

Please follow the procedure below.

The item(s) must be returned within 14 days of receipt of the merchandise. It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us. If the item you have received is faulty we will refund the cost of return postage. All items are checked thoroughly before we send them to you and in perfect new condition. We will only accept returns that are in perfect unworn condition.

Privacy Policy

We will not pass on your personal, credit or debit card details to any third party